Job listing

Digital Services Manager

Boeing BDUKL - United Kingdom

Digital Services Manager

Boeing BDUKL - United Kingdom

  • Employer ref: 00000389909
  • Contract type: Permanent
  • Location: Bristol, Milton Keynes, Avon, Buckinghamshire, UK
  • Style of work: Hybrid
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Posted: 28 August 2023

Our ref: WTJ-3831

This role will lead, inspire and manage a Team of some 30 permanent staff, working with the Authority and end Customer to ensure the delivery of all changes for the MoD IS Programme.


Job Description Qualifications:

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equality and inclusion are shared value. We’re committed to fostering an environment for every colleague that’s welcoming, respectful and inclusive, with great opportunity for personal development. Boeing Defence UK is responsible for delivering IT services to a number of customers both internal and external throughout the UK.


Boeing Defence UK’s Ministry of Defence Information Services platform combines 24/7/365 sustainment, maintenance, support and analysis of the critical logistics apps and associated petabytes of data for the UK’s armed forces around the world, coupled with continuous programmes of review and renewal. MoD IS ensures the UK Ministry of Defence can plan, deploy and control with the utmost confidence in its logistics information, anywhere in the world, now and in the future. We deliver mission critical solutions to the defence and security sector by integrating innovative technology.

Role Purpose:

We have an exciting Manager opportunity for our MoD IS Programme. The Digital Delivery Manager is responsible for overseeing the technical delivery team and ensuring the quality of the product.

This role will lead, inspire and manage a Team of some 30 permanent staff, working with the Authority and end Customer to ensure the delivery of all changes for the MoD IS Programme.

The Manager is responsible for the day-to-day activities and outputs of the team and shall ensure that staff are performing to the highest levels and accurately recording activity and delivering outputs that are aligned to the agreed requirements of any project or change. The manager will ensure that team members have the necessary skills; or shall liaise with the wider organization to obtain them to ensure that changes can be delivered consistently and on time according to the BtG Contract SLAs.

This role will have an important bearing in BDUK and partnering is a key to the success of current and future programmes, which must be continually developed and maintained. The Manager is responsible for all of the performance management of the team and will do so in accordance with Boeing policies and procedures.

The individual must have a keen eye for detail and the ability to address ever-changing priorities and demands whilst maintaining a cast iron focus on the strategic direction of the team ensuring it is fit for the future and able to cope with demands from customers in a rapid, responsive and iterative manner.

You will be joining a Programme currently undergoing restructuring to ensure ongoing management and delivery of Services and change is Agile and efficient to continue with this success of the current programme and ensure that delivery is in line with expectations and continuously improved according to both industry standard approaches and the requirements of our customers. There will be a need to be able to work in a high-paced environment, and you will be required to use your knowledge of user needs and business goals to frame problems and set priorities for the programme.

Key Responsibilities:

  • Validating change requests that come through the programme.
  • Liaising with the customer to ensure suitable and appropriate information is provided within Change Requests
  • Ensuring that impact assessments are fully reviewed, actioned and signed off appropriately
  • Fully assessing the needs of the end-user.
  • Proceeding with the most appropriate and cost-effective way forward.
  • Checking that change requests are fully coherent with full life-cycle planning.
  • Contributing towards product strategy and vision.
  • Meeting regularly with relevant stakeholders to drive the product forward.
  • Involvement in a range of programme management activities in support of the programme lead.
  • Controlling sprint scope and activity prioritisation within the sprint.
  • Input into Programme level prioritisation of projects
  • Closely working with Head of Project Management
  • Handing off projects into the live environment (ensuring quality and supporting documentation is in place) and interaction with Technology Service Manager and service transition to agree on sign-off and acceptance of change
  • Identifying skill gap in support of forward forecast of change
  • Support in the creation and deliver against Operational Line Agreements (OLAs) in support of delivery against SLAs to our customers.
  • Manage resource through appropriate tooling.
  • SAFe Agile Experience preferred
  • Ensure all business processes are followed.
    • Including but not limited to ISO20000, ISO27000, ISO9000 and ITIL4
  • Responsible for the PnL of your team.
  • Financial accountability to the programme
  • RIO management and escalation to the programme as appropriate
  • Communicate effectively, in an open and engaging manner, what is expected of each team member, and to wider stakeholders as necessary, the status of any work in a timely and clear fashion
  • Build effective relationships with key stakeholders at the MoD, acting as the interface between the Delivery and Technical BDUK teams and senior customer stakeholders.
  • Identify and resolve issues and conflicts within their team’s responsibilities or liaise with senior management to resolve
  • Interact and manage third-party suppliers in conjunction with the Supply Chain Management team as necessary to achieve the service levels and the desired outcomes of the services
  • Negotiate, where appropriate, with other MoD IS managers or functional / department managers for the requisition, and loan of required personnel from within BDUK
  • Identify and actively manage opportunities, risks and issues to ensure effective and efficient resolution
  • Manage the personnel assigned to the team. To include but not limited to Development and mentoring to ensure continual personal growth. Personal HR requirements, including leave, appraisal and workday reporting. Organizational HR requirements including individual refocusing of effort where required.
  • Ensure the health and safety of the workforce.
  • Develop your team to ensure they receive the training and develop for them to achieve individual and team priorities.
  • Coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities.
  • Development of a team culture that emphasises quality, Seek, Speak and listen habits, team unity, continuous improvement and high performance.
  • Ongoing self-development and personal growth as an employee and as a manager.
  • Ensure you and your team complete all mandatory training set by the company
  • Effective resourcing of team ensuring future recruits meet the current and future skills and experience needed
  • Empower and motivate your team to take responsibility for their roles and priorities. Delegate responsibility and expect accountability and regular feedback.
  • Approve and manage employee work schedules including but not limited to: vacation, paid/unpaid time off, virtual working, flexible working requests and sickness absence.
  • Maintain transparent 2-way communication. Appropriately communicate organisation information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication.

Key Competencies:

  • Agile Working | coach and lead teams in SAFe Agile and Lean practices, determining the right approach for the team to take and evaluating this through the life of a project. You can think of new and innovative ways of working to achieve the right outcomes. You can act as a recognised expert and advocate for the approaches, continuously reflecting and challenging the team.
  • DDAT Perspective | show knowledge of the wider digital economy and advances in technology. You can understand Agile working at an organisational level. You can create the environment for success. You can initiate and support working with other digital, data and technology roles, job families and professions.
  • Financial Ownership | you can understand the marketplace. You can realise the benefit of a product and persuade others that it’s the right one to use. You can integrate a product with other services. You can ensure that products get used. You can realise benefits by linking work in progress back to the business case. You can build business cases based on user needs.
  • Lifecycle Perspective | successfully lead teams through the full product life cycle. You can identify which tools and techniques should be used at each stage. You can develop sustainable support models. You can identify and deal with potential risks across or between all stages of the product life cycle. You can coach others. You can contribute to the assessment of other teams, providing guidance and support as they move through stages of the product life cycle.
  • Product Ownership | Use a range of product management principles and approaches. You can capture user needs and translate them into deliverables. You can define the minimum viable product (MVP) and make decisions about priorities. You can write user stories and acceptance criteria. You can effectively work with a range of specialists in multidisciplinary teams.
  • Strategic Ownership | effectively focus on outcomes rather than solutions. You can develop ambitious visions and strategies. You can get the organisation and team to buy in. You can translate the vision into prioritised deliverable goals.
  • User Focus | give direction on which tools or methods to use. You can demonstrate experience in meeting the needs of users across a variety of channels. You can bring insight and expertise in how user needs have changed over time to ensure they’re met by the business. You can apply strategic thinking to provide the best service for the end user.
  • Working within Constraints | influence, challenge and coach. You can anticipate how constraints might change and know where to challenge or remove constraints.

Supervises Employees:

Within your role, you will support the Programme Manager to lead a multi-disciplined team, comprising of a range of matrix resources across the MoD IS Programme:

  • QA.
  • Supply Chain Management / Procurement Agents.
  • Commercial.
  • Finance.
  • Safety
  • Security & Assurance.
  • Capability / Functional Resources.

Please apply asap for this role, as recruitment may commence before the end date.

Candidates must have current legal authorization to work immediately in the United Kingdom.  Boeing will not attempt to obtain immigration and labour sponsorship for any applicants.

Due to the nature of the role and the programme of work this position is supporting, the successful candidate should be a UK national only (no Dual citizenship) and have either a current, valid and active Security clearance or be eligible to go through Security clearance vetting process

All information provided will be checked and may be verified.

Boeing is the world’s largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We are engineers and technicians. Skilled scientists and thinkers. Bold innovators and dreamers. Join us, and you can build something better for yourself, for our customers and for the world.

How to apply

Apply directly with the employer.

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