Solution Architect – National Salary Circa £65,900.

At Aviva, we are looking to transform the way in which we engage with our customers, and we are looking for experienced software solution architects to work with IT projects to deliver that transformation.

This is a great job for someone who can build end-to-end designs that are fit for purpose from a functional, non-functional, service and security point of view.  Primarily application and integration focused, but with knowledge of the underlining technical infrastructure that supports the solutions.    The post holder will be a key part of a wider global architecture practice and will be passionate about driving, improving, and promoting the process and delivery of architecture (and its value) across the organisation.

The current team are located across our offices in the UK, and we operate a flexible working model, coming in to one of our offices regularly (on average 2.5 days per week).

A bit about the job:

• Crafting solutions across Aviva’s IT applications estate, defining the overall solution architecture and system integrations that meet Aviva’s technology standards and our ambitions for availability, security, resilience and performance
• Providing coaching, mentoring and training to less experienced Solution Architects as required
• Providing leadership on key designs to ensure the long-term IT Roadmaps are followed as well as short term project needs
• Performing early triage and shaping of IT initiatives to support investment decisions and initial delivery planning
• Ensuring design artefacts are produced to support service, security, architecture and engineering

Skills and experience we’re looking for:

• Passionate about technology and how to exploit it for the benefit of our customers
• Excellent design and architecture skills and experience of agile delivery methods
• Experience in cloud technologies is desirable (esp. Amazon Web Services)
• Financial acumen to support development of business cases and to inform key design decisions
• Deep technical experience – this may be broad with the ability to apply it across a variety of customer and business scenarios, or strong domain specialisms to maximise the benefits of technology in key areas

What you’ll get for this role:

Our purpose – with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.

• National Salary up to £65,900 – London Salary up to £88,000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity – 10% of annual salary Actual amount depends on your performance and Aviva’s.
• Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Make your money go further – Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week – combining the benefits of flexibility, with time together with colleagues.

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Abigail Aitken a call on +44 7774 789975 or send an email to abigail.aitken@aviva.com

follow this link to apply:

https://aviva.wd1.myworkdayjobs.com/External/job/York/Solution-Architect_R-137316-1

Head of Modern Workplace (Endpoints and Secure Access)

Competitive Salary

Closing Date 4th October 2024

Are you someone who has an in depth understanding of Modern Workplace Engineering and looking for a new challenge or are you looking to step up into a Head of role?

If so, this could be the role for you!

We have an exciting opportunity that has arisen for a Head of Modern Workplace (Endpoints and Secure Access) to join our team reporting directly into the Director of Service Operations and End User Services. This is a great job for someone to contribute in a big way to the overall Colleague Experience at Aviva.

A bit about the job:

This is a pivotal role where you will own, end-to-end, Aviva’s Windows, Mac, Mobile, Meeting Room and Virtual platforms and services, ensuring all our 37K colleagues have performant and secure devices and virtual environments with access to the applications they need to do their best work. There are a mix of Aviva and 3rd party colleagues using these services both onshore, in our offices and offshore, covering back office and front-line use cases. Our customer facing contact centres being any area of particular focus.

Key duties will be:

Design and ownership of the technical roadmap for the area; ensures alignment with Aviva’s strategy and enterprise architecture roadmaps, putting colleague experience, risk and efficiency at the core
Effective resource management to maintain skills and capabilities to deliver the roadmap and operate 24×7 services
Effective supplier management to maximise service performance and ensure the right technology choices are made
Risk and control overview, and assessment decisions and management where risk / control owner / nominee
Skills and experience we’re looking for:

Must have hands on experience engineering and supporting physical and virtual estates and delivering relevant transformation in a large enterprise
Must have deep and broad technical, commercial and delivery experience in the areas of scope
Ability to manage a high workload effectively
Understanding of relevant industry trends and benchmarks, in particular Modern Workplace in Financial Services or other highly secure industries
Good understanding of risk and control environment, and management of risk – experience of Financial Services would be beneficial

What you’ll get for this role:

Our purpose – with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

Competitive salary (depending on location, skills, experience, and qualifications)
Bonus opportunity – 25% of annual salary Actual amount depends on your performance and Aviva’s.
Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in.
29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
Make your money go further – Up to 40% discount on Aviva products, and other retailer discounts
Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
Brilliantly supportive policies including parental and carer’s leave
Flexible benefits to suit you, including sustainability options such as cycle to work
Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
We take your wellbeing seriously with lots of support and tools
Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week – combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here:

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Tawana Chin a call on 07789 624461 or send an email to tawana.chin@aviva.com.

Job Link

Head of Security Operations

Salary between £100,000 – £130,000

Do you have strong cybersecurity and operations experience and seeking an innovative opportunity?

If the answer is yes, we would love to hear from you!

We are currently recruiting for a Head of Security Operations to be a part of our forward-thinking team! This role could be ideal for you, if you have strong cybersecurity experience, enjoy working in a fast-paced environment where no two days are the same and passionate about keeping organisations secure from the ever-increasing threat of cyber-attacks.

A bit about the job:

This is truly an exciting opportunity to enhance your skills! As the Head of Security Operations, you develop and deliver cyber system roadmaps to ensure the continuous increase of protection levels and quality. Along with looking after multiple teams which together protect the Aviva systems, data, colleagues and customers from cyber-attacks and prevent data loss. Comfortable with building positive relationships, maintaining consistent communication and reporting to senior stakeholders to effectively convey the details of thwarted attacks and the associated risks would be required in the role.

Skills and experience we’re looking for:

Possess an insatiable curiosity at the underlying causes of cyber-attacks with a high level of analytical, problem-solving, and decision-making skills, as well as attention to detail

A proven track record of leading and managing teams and projects, delivering successful results through teamwork, collaboration and influence

A strong knowledge of cyber security concepts, principles, and practices, as well as relevant standards and frameworks

Excellent communication, presentation, and interpersonal skills, as well as the ability to influence and negotiate with stakeholders

Strong customer focus, and the ability to understand and empathise with the user needs and expectations

What you’ll get for this role:

Our purpose – with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

Salary between £100,000 – £130,000 (depending on location, skills, experience, and qualifications)

Bonus opportunity – 25% of annual salary Actual amount depends on your performance and Aviva’s.

Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in.

29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

Make your money go further – Up to 40% discount on Aviva products, and other retailer discounts

Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

Brilliantly supportive policies including parental and carer’s leave

Flexible benefits to suit you, including sustainability options such as cycle to work

Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week – combining the benefits of flexibility, with time together with colleagues.

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Lacey Lane Mckoy a call on 07385425912 or send an email to lacey.lane-mckoy@aviva.com

Job Link

The role
The Faculty of Engineering is looking to recruit a skilled and motivated Research Associate or Senior Research Associate role to join the pro² network+ team. You will bring skills and expertise in digital device production, from a range of possible backgrounds that could include human-computer interaction, IoT or embedded device design, electronic engineering or digital manufacturing. The pro² network+ is an EPSRC-funded network that aims to improve the transition process from prototype to product for digital devices. We are helping to form and inform a community of people who share the common goal of accelerating the production of digital devices that can improve our everyday lives.

This is an 18-month position, with the possibility of extension depending on funding availability and performance. The 18-month term begins on the date the successful candidate starts the role.

The successful candidate will be offered a position as either a Research Associate (I) or a Senior Research Associate (J), depending on their skills, qualifications, and experience.

What will you be doing?
This role will work with the pro² network+, a leading team of experts across UK Universities, to collect, synthesise and publish research on the current landscape of approaches to device-building, and future opportunities for new approaches.

The post holder will comprehensively map existing device-building tools and techniques with particular attention to the challenges of low-volume manufacturing which are a key focus area for the pro² network+.

A second key deliverable for this position is to identify new standards that could be used to ensure compatibility and interoperability across a range of low volume components and manufacturing infrastructure. There will also be opportunities to identify and explore new tools and techniques for device prototyping and production, especially with regard to low-volume production.

In addition to the above key duties, you will also be expected to publish research findings in high-impact conferences and journals, present results at seminars, and contribute to the preparation of grant proposals to secure additional research funding.

You should apply if:
Candidates should have the following qualifications and experience:

A PhD or working towards a PhD in a relevant discipline including computer science, software engineering, electronic engineering, embedded systems or manufacturing.
Knowledge around the challenges of fabricating digital devices.
Well-developed analytical skills including the ability to find, interpret, and summarise qualitative and quantitative data.
Ability to communicate complex information clearly, both orally and through the written word.
Additionally candidates for a grade J position would be expected to have:

Specialist knowledge in digital device prototyping, production and fabrication.
Knowledge around the challenges of producing digital devices at low volumes.
Experience of drafting policy briefs or reports for multiple stakeholders.

Additional information:
To find out more about what it’s like to work in the Faculty of Engineering, and how the Faculty supports people to achieve their potential, please see our staff blog:

https://engineeringincludesme.blogs.bristol.ac.uk/

Contract type: Open ended with fixed funding

Work pattern: Full time

Grade: I or J

Salary: Grade I £37,099 – £42,978 per annum Grade J £41,732- £46,974 per annum

School/Unit: Faculty of Science & Engineering

This advert will close at 23:59 UK time on 13/10/2024

For informal queries please contact Mike Fraser, mike.fraser@bristol.ac.uk

Interviews are anticipated to take place on Tuesday, 22nd October.

Solution Architect – National Salary Circa £48,000.

At Aviva, we are looking to transform the way in which we engage with our customers, and we are looking for experienced software solution architects to work with IT projects to deliver that transformation.

This is a great job for someone who can build end-to-end designs that are fit for purpose from a functional, non-functional, service and security point of view. Primarily application and integration focused, but with knowledge of the underlining technical infrastructure that supports the solutions.

The post holder will be a key part of a wider global architecture practice and will be passionate about driving, improving, and promoting the process and delivery of architecture (and its value) across the organisation.

The current team are located across our offices in the UK, and we operate a flexible working model, coming in to one of our offices regularly (on average 2.5 days per week).

A bit about the job:

Crafting solutions across Aviva’s IT applications estate, defining the overall solution architecture and system integrations that meet Aviva’s technology standards and our ambitions for availability, security, resilience and performance

Providing coaching, mentoring and training to less experienced Solution Architects as required

Providing leadership on key designs to ensure the long-term IT Roadmaps are followed as well as short term project needs

Performing early triage and shaping of IT initiatives to support investment decisions and initial delivery planning

Ensuring design artefacts are produced to support service, security, architecture and engineering

Skills and experience we’re looking for:

Passionate about technology and how to exploit it for the benefit of our customers

Excellent design and architecture skills and experience of agile delivery methods

Experience in cloud technologies is desirable (esp. Amazon Web Services)

Financial acumen to support development of business cases and to inform key design decisions

Deep technical experience – this may be broad with the ability to apply it across a variety of customer and business scenarios, or strong domain specialisms to maximise the benefits of technology in key areas

What you’ll get for this role:

Our purpose – with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

National Salary Circa £48,000 (depending on location, skills, experience, and qualifications)

Bonus opportunity – 8% of annual salary Actual amount depends on your performance and Aviva’s.

Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in.

29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

Make your money go further – Up to 40% discount on Aviva products, and other retailer discounts

Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

Brilliantly supportive policies including parental and carer’s leave

Flexible benefits to suit you, including sustainability options such as cycle to work

Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

We take your well being seriously with lots of support and tools

follow this link to apply:

https://aviva.wd1.myworkdayjobs.com/External/job/York/Solution-Architect_R-137316-1

Job Description Qualifications:

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equality and inclusion are shared value. We’re committed to fostering an environment for every colleague that’s welcoming, respectful and inclusive, with great opportunity for personal development. Boeing Defence UK is responsible for delivering IT services to a number of customers both internal and external throughout the UK.

Boeing Defence UK’s Ministry of Defence Information Services platform combines 24/7/365 sustainment, maintenance, support and analysis of the critical logistics apps and associated petabytes of data for the UK’s armed forces around the world, coupled with continuous programmes of review and renewal. MoD IS ensures the UK Ministry of Defence can plan, deploy and control with the utmost confidence in its logistics information, anywhere in the world, now and in the future. We deliver mission critical solutions to the defence and security sector by integrating innovative technology.

Role Purpose:

We have an exciting Manager opportunity for our MoD IS Programme. The Digital Delivery Manager is responsible for overseeing the technical delivery team and ensuring the quality of the product.

This role will lead, inspire and manage a Team of some 30 permanent staff, working with the Authority and end Customer to ensure the delivery of all changes for the MoD IS Programme.

The Manager is responsible for the day-to-day activities and outputs of the team and shall ensure that staff are performing to the highest levels and accurately recording activity and delivering outputs that are aligned to the agreed requirements of any project or change. The manager will ensure that team members have the necessary skills; or shall liaise with the wider organization to obtain them to ensure that changes can be delivered consistently and on time according to the BtG Contract SLAs.

This role will have an important bearing in BDUK and partnering is a key to the success of current and future programmes, which must be continually developed and maintained. The Manager is responsible for all of the performance management of the team and will do so in accordance with Boeing policies and procedures.

The individual must have a keen eye for detail and the ability to address ever-changing priorities and demands whilst maintaining a cast iron focus on the strategic direction of the team ensuring it is fit for the future and able to cope with demands from customers in a rapid, responsive and iterative manner.

You will be joining a Programme currently undergoing restructuring to ensure ongoing management and delivery of Services and change is Agile and efficient to continue with this success of the current programme and ensure that delivery is in line with expectations and continuously improved according to both industry standard approaches and the requirements of our customers. There will be a need to be able to work in a high-paced environment, and you will be required to use your knowledge of user needs and business goals to frame problems and set priorities for the programme.

Key Responsibilities:

• Validating change requests that come through the programme.
• Liaising with the customer to ensure suitable and appropriate information is provided within Change Requests
• Ensuring that impact assessments are fully reviewed, actioned and signed off appropriately
• Fully assessing the needs of the end-user.
• Proceeding with the most appropriate and cost-effective way forward.
• Checking that change requests are fully coherent with full life-cycle planning.
• Contributing towards product strategy and vision.
• Meeting regularly with relevant stakeholders to drive the product forward.
• Involvement in a range of programme management activities in support of the programme lead.
• Controlling sprint scope and activity prioritisation within the sprint.
• Input into Programme level prioritisation of projects
• Closely working with Head of Project Management
• Handing off projects into the live environment (ensuring quality and supporting documentation is in place) and interaction with Technology Service Manager and service transition to agree on sign-off and acceptance of change
• Identifying skill gap in support of forward forecast of change
• Support in the creation and deliver against Operational Line Agreements (OLAs) in support of delivery against SLAs to our customers.
• Manage resource through appropriate tooling.
• SAFe Agile Experience preferred
• Ensure all business processes are followed.
  • Including but not limited to ISO20000, ISO27000, ISO9000 and ITIL4
• Responsible for the PnL of your team.
• Financial accountability to the programme
• RIO management and escalation to the programme as appropriate
• Communicate effectively, in an open and engaging manner, what is expected of each team member, and to wider stakeholders as necessary, the status of any work in a timely and clear fashion
• Build effective relationships with key stakeholders at the MoD, acting as the interface between the Delivery and Technical BDUK teams and senior customer stakeholders.
• Identify and resolve issues and conflicts within their team’s responsibilities or liaise with senior management to resolve
• Interact and manage third-party suppliers in conjunction with the Supply Chain Management team as necessary to achieve the service levels and the desired outcomes of the services
• Negotiate, where appropriate, with other MoD IS managers or functional / department managers for the requisition, and loan of required personnel from within BDUK
• Identify and actively manage opportunities, risks and issues to ensure effective and efficient resolution
• Manage the personnel assigned to the team. To include but not limited to Development and mentoring to ensure continual personal growth. Personal HR requirements, including leave, appraisal and workday reporting. Organizational HR requirements including individual refocusing of effort where required.
• Ensure the health and safety of the workforce.
• Develop your team to ensure they receive the training and develop for them to achieve individual and team priorities.
• Coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities.
• Development of a team culture that emphasises quality, Seek, Speak and listen habits, team unity, continuous improvement and high performance.
• Ongoing self-development and personal growth as an employee and as a manager.
• Ensure you and your team complete all mandatory training set by the company
• Effective resourcing of team ensuring future recruits meet the current and future skills and experience needed
• Empower and motivate your team to take responsibility for their roles and priorities. Delegate responsibility and expect accountability and regular feedback.
• Approve and manage employee work schedules including but not limited to: vacation, paid/unpaid time off, virtual working, flexible working requests and sickness absence.
• Maintain transparent 2-way communication. Appropriately communicate organisation information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication.

Key Competencies:

• Agile Working | coach and lead teams in SAFe Agile and Lean practices, determining the right approach for the team to take and evaluating this through the life of a project. You can think of new and innovative ways of working to achieve the right outcomes. You can act as a recognised expert and advocate for the approaches, continuously reflecting and challenging the team.
• DDAT Perspective | show knowledge of the wider digital economy and advances in technology. You can understand Agile working at an organisational level. You can create the environment for success. You can initiate and support working with other digital, data and technology roles, job families and professions.
• Financial Ownership | you can understand the marketplace. You can realise the benefit of a product and persuade others that it’s the right one to use. You can integrate a product with other services. You can ensure that products get used. You can realise benefits by linking work in progress back to the business case. You can build business cases based on user needs.
• Lifecycle Perspective | successfully lead teams through the full product life cycle. You can identify which tools and techniques should be used at each stage. You can develop sustainable support models. You can identify and deal with potential risks across or between all stages of the product life cycle. You can coach others. You can contribute to the assessment of other teams, providing guidance and support as they move through stages of the product life cycle.
• Product Ownership | Use a range of product management principles and approaches. You can capture user needs and translate them into deliverables. You can define the minimum viable product (MVP) and make decisions about priorities. You can write user stories and acceptance criteria. You can effectively work with a range of specialists in multidisciplinary teams.
• Strategic Ownership | effectively focus on outcomes rather than solutions. You can develop ambitious visions and strategies. You can get the organisation and team to buy in. You can translate the vision into prioritised deliverable goals.
• User Focus | give direction on which tools or methods to use. You can demonstrate experience in meeting the needs of users across a variety of channels. You can bring insight and expertise in how user needs have changed over time to ensure they’re met by the business. You can apply strategic thinking to provide the best service for the end user.
• Working within Constraints | influence, challenge and coach. You can anticipate how constraints might change and know where to challenge or remove constraints.

Supervises Employees:

Within your role, you will support the Programme Manager to lead a multi-disciplined team, comprising of a range of matrix resources across the MoD IS Programme:

• QA.
• Supply Chain Management / Procurement Agents.
• Commercial.
• Finance.
• Safety
• Security & Assurance.
• Capability / Functional Resources.

Please apply asap for this role, as recruitment may commence before the end date.

Candidates must have current legal authorization to work immediately in the United Kingdom.  Boeing will not attempt to obtain immigration and labour sponsorship for any applicants.

Due to the nature of the role and the programme of work this position is supporting, the successful candidate should be a UK national only (no Dual citizenship) and have either a current, valid and active Security clearance or be eligible to go through Security clearance vetting process

All information provided will be checked and may be verified.

Boeing is the world’s largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We are engineers and technicians. Skilled scientists and thinkers. Bold innovators and dreamers. Join us, and you can build something better for yourself, for our customers and for the world.

Job Description Qualifications:

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equality and inclusion are shared value. We’re committed to fostering an environment for every colleague that’s welcoming, respectful and inclusive, with great opportunity for personal development. Boeing Defence UK is responsible for delivering IT services to a number of customers both internal and external throughout the UK.

Boeing Defence UK’s Ministry of Defence Information Services platform combines 24/7/365 sustainment, maintenance, support and analysis of the critical logistics apps and associated petabytes of data for the UK’s armed forces around the world, coupled with continuous programmes of review and renewal. MoD IS ensures the UK Ministry of Defence can plan, deploy and control with the utmost confidence in its logistics information, anywhere in the world, now, and in the future. We deliver mission critical solutions to the defence and security sector by integrating innovative technology.

The Digital Services Manager is accountable for the quality of their service. In this role, you will manage end-to-end services that include multiple products and channels.

This role requires a dynamic, diligent and organized individual who has strong Stakeholder Management, negotiation and diplomacy skills. This role will manage customer expectations and deliver in line with operational needs with a customer first mind-set.  There will be a need to be able to work in a high paced environment, with the ability to prioritize and handle multiple streams of work at one time.

You will be joining a Programme currently undergoing restructuring to ensure ongoing management and delivery of Services and change is Agile and efficient to continue with this success of the current programme and ensure that delivery is in line with expectations and continuously improved according to both industry standard approaches and the requirements of our customers. There will be a need to be able to work in a high paced environment, with the ability to prioritize and handle multiple streams of work at one time.

You will be accountable for managing the end-to-end delivery/sustainment of multiple Services in line with agreed SLAs and KPIs by leading, motivating and driving a team of some 30 individuals across the following processes, and incidents, delivering service requests & core contract activity.

This role will have an important bearing in BDUK and partnering is key to the success of current and future programmes, which must be continually developed and maintained. The overall objectives are to ensure the utility and warranty of services in meeting Service Level Agreements and key Performance Indicators across the programmes which are supported.

The individual must have a keen eye for detail and the ability to address ever-changing priorities and demands whilst maintaining a cast iron focus on the strategic direction of the team ensuring it is fit for the future and able to cope with demands from customers in a rapid, responsive and iterative manner.

Key Responsibilities:

• Operate at scale and provide the connection between multidisciplinary business areas and stakeholders.
• Ensure all business processes are followed and compliance with external standards.
  • Including but not limited to ISO20000, ISO27000, ISO9000 and ITIL4
• Participate in the governance of the service, including acting as a point of escalation for the delivery teams.
• Own the budget and allocate funding to areas of the service based on your decisions about priorities.
• Communicate the benefits and performance of your service.
• RIO management and escalation to programme as appropriate.
• Be responsible for the successful operation and continuous improvement of all services Full end-to-end ownership of all service support items (full stack management), including but not limited to:
  •  Obsolescence.
  •  Security.
  • Contractual deliverables and obligations.
  • Through life management.
  •  Financial.
  • Technological Deliverables.
  • Knowledge Management.
  • Incident Management & Escalation as appropriate.
• Responsible and Accountable for the Services within role scope.
• Providing support to impact assessments for change when appropriate.
• Responsible for all components of the live environment.
• Working closely with the Head of Service Management.
• Proceeding with the most appropriate and cost-effective way forward.
• Working knowledge of the Services (to be provided to candidate).
• Responsible for PnL of your team.
• Financial accountability to the programme.
• Interaction with Technology Delivery Manager to sign-off and accept change.
• Manage resource through appropriate tooling.
• Contributing towards product strategy and vision.
• Input into Programme level prioritisation of projects.
• Role to be available on-call.
• Manage the personnel assigned to the team. To include but not limited to Development and mentoring to ensure continual personal growth. Personal HR requirements, including leave, appraisal and workday reporting. Organizational HR requirements including individual refocusing of effort where required.
• Ensure the health and safety of the workforce.
• Develop you team to ensure they receive the training and develop for them to achieve individual and team priorities.
• Coach, mentor, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities.
• Development (Embodiment) of a team culture that emphasises quality, Seek Speak & Listen habits, team unity, continuous improvement and high performance.
• Ongoing self-development and personal growth as an employee and as a manager.
• Ensure you and your team complete all mandatory training set by the company.
• Effective (contributing to) resourcing of team ensuring future recruits meet the current and future skills and experience needed
• Empower and motivate your team to take responsibility for their roles and priorities. Delegate responsibility and expect accountability and regular feedback.
  Approve and manager employee work schedules including but not limited to: vacation, paid/unpaid time off, virtual working, flexible working requests and sickness absence.
• Maintain transparent two way communication. Appropriately communicate organisation information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication.

Key Competencies:

• Agile Working | coach and lead teams in Agile and Lean practices, determining the right approach for the team to take and evaluating this through the life of a project. You can think of new and innovative ways of working to achieve the right outcomes. You can act as a recognised expert and advocate for the approaches, continuously reflecting and challenging the team.
• DDAT Perspective | demonstrate an advanced understanding of design, technology and data principles. You can identify and implement solutions for assisted digital. You can apply knowledge to work with other digital, data and technology job families.
• Financial Ownership | develop an agile business case and own and iterate it throughout the product life cycle. You can develop benefits with others within the portfolio. You can understand the granularity of financial costs per changes and the value delivered.
• Lifecycle Perspective | apply experience in multiple parts of the product life cycle. You can recognise when it is right to move forward in terms of and when it is right to stop. You can recognise the appropriate deliverables and the right people to meet them. You can work with other agile delivery operations throughout the product life cycle. You can plan and engage with the appropriate stakeholders at a particular stage in the project.
• Operational Management | keep abreast of industry best practice and can cascade ways of working. You can make operations efficient. You can act as the escalation point for major operational issues and champion operational management across the community. You can work closely with leaders of operational delivery teams in digital, data and technology.
• Problem Management | anticipate problems and defend against them at the right time. You can understand how the problem fits into the larger picture. You can articulate the problem and help others to do it. You can build problem-solving capabilities in others.
• Product Ownership | Use a range of product management principles and approaches. You can capture user needs and translate them into deliverables. You can define the minimum viable product (MVP) and make decisions about priorities. You can write user stories and acceptance criteria. You can effectively work with a range of specialists in multidisciplinary teams.
• Strategic Ownership | effectively focus on outcomes rather than solutions. You can develop ambitious visions and strategies. You can get the organisation and team to buy in. You can translate the vision into prioritised deliverable goals.
• Customer Focus | give direction on which tools or methods to use. You can demonstrate experience in meeting the needs of users across a variety of channels. You can bring insight and expertise in how user needs have changed over time to ensure they’re met by the business. You can apply strategic thinking to provide the best service for the end user.
• Incident Management | be accountable for the managing the resolution of all Major and High Business profile incidents through to successful conclusion.

Supervises Employees:

Within your role, you will support the Programme Manager to lead a multi-disciplined team, comprising of a range of matrix resources across the MoD IS Programme:

• Operations.
• QA.
• Supply Chain Management / Procurement Agents.
• Commercial.
• Finance.
• Project Management Staff.
• Safety
• Security & Assurance.
• Capability / Functional Resources.

Please apply asap for this role, as recruitment may commence before the end date.

Candidates must have current legal authorization to work immediately in the United Kingdom. Boeing will not attempt to obtain immigration and labour sponsorship for any applicants.

Due to the nature of the role and the programme of work this position is supporting, the successful candidate should be a UK national only (no Dual citizenship) and have either a current, valid and active Security clearance or be eligible to go through Security clearance vetting process.

All information provided will be checked and may be verified.

Boeing is the world’s largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We are engineers and technicians. Skilled scientists and thinkers. Bold innovators and dreamers. Join us, and you can build something better for yourself, for our customers and for the world

Job Description Qualifications:

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equality and inclusion are shared value. We’re committed to fostering an environment for every colleague that’s welcoming, respectful and inclusive, with great opportunity for personal development. Boeing Defence UK is responsible for delivering IT services to a number of customers both internal and external throughout the UK.

Boeing Defence UK’s Ministry of Defence Information Services platform combines 24/7/365 sustainment, maintenance, support and analysis of the critical logistics apps and associated petabytes of data for the UK’s armed forces around the world, coupled with continuous programmes of review and renewal. MoD IS ensures the UK Ministry of Defence can plan, deploy and control with the utmost confidence in its logistics information, anywhere in the world, now and in the future. We deliver mission critical solutions to the defence and security sector by integrating innovative technology.

Role Purpose:

The Digital Services Manager is accountable for the quality of their service. In this role, you will manage end-to-end services that include multiple products and channels.

This role requires a dynamic, diligent and organized individual who has strong Stakeholder Management, negotiation and diplomacy skills. This role will manage customer expectations and deliver in line with operational need, with a customer first mind-set. There will be a need to be able to work in a high paced environment, with the ability to prioritize and handle multiple streams of work at one time.

You will be joining a Programme currently undergoing restructure to ensure ongoing management and delivery of Services and change is Agile and efficient to continue with this success of the current programme and ensuring that delivery is in line with expectations and continuously improved according to both industry standard approaches and the requirements of our customers. There will be a need to be able to work in a high paced environment, with the ability to prioritize and handle multiple streams of work at one time.

You will be accountable for managing the end to end delivery/sustainment of multiple Services in line with agreed SLAs and KPIs by leading, motivating and driving a team of some 30 individuals across the following processes, incidents, delivering service requests & core contract activity.

This role will have an important bearing in BDUK and partnering is a key to the success of current and future programmes, which must be continually developed and maintained. The overall objectives are to ensure the utility and warranty of services in meeting Service Level Agreements and key Performance Indicators across the programmes which are supported.

The individual must have a keen eye for detail and the ability to address ever changing priorities and demands whilst maintaining a cast iron focus on the strategic direction of the team ensuring it is fit for the future and able to cope with demands from customers in a rapid, responsive and iterative manner.

Key Responsibilities:

• Operate at scale and provide the connection between multidisciplinary business areas and stakeholders.
• Ensure all business processes are followed and compliance with external standards.
  • Including but not limited to ISO20000, ISO27000, ISO9000 and ITIL4
• Participate in the governance of the service, including acting as a point of escalation for the delivery teams.
• Own the budget and allocate funding to areas of the service based on your decisions about priorities.
• Communicate the benefits and performance of your service.
• RIO management and escalation to programme as appropriate.
• Be responsible for the successful operation and continuous improvement of all services Full end to end ownership of all service support items (full stack management), including but not limited to:
  •  Obsolescence.
  •  Security.
  • Contractual deliverables and obligations.
  • Through life management.
  •  Financial.
  • Technological Deliverables.
  • Knowledge Management.
  • Incident Management & Escalation as appropriate.
• Responsible and Accountable for the Services within role scope.
• Providing support to impact assessments for change when appropriate.
• Responsible for all components of the live environment.
• Working closely with the Head of Service Management.
• Proceeding with the most appropriate and cost-effective way forward.
• Working knowledge of the Services (to be provided to candidate).
• Responsible for PnL of your team.
• Financial accountability to the programme.
• Interaction with Technology Delivery Manager to sign-off and accept change.
• Manage resource through appropriate tooling.
• Contributing towards product strategy and vision.
• Input into Programme level prioritisation of projects.
• Role to be available on-call.
• Manage the personnel assigned to the team. To include but not limited to Development and mentoring to ensure continual personal growth. Personal HR requirements, including leave, appraisal and workday reporting. Organizational HR requirements including individual refocusing of effort where required.
• Ensure the health and safety of the workforce.
• Develop you team to ensure they receive the training and develop for them to achieve individual and team priorities.
• Coach, mentor, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities.
• Development (Embodiment) of a team culture that emphasises quality, Seek Speak & Listen habits, team unity, continuous improvement and high performance.
• Ongoing self-development and personal growth as an employee and as a manager.
• Ensure you and your team complete all mandatory training set by the company.
• Effective (contributing to) resourcing of team ensuring future recruits meet the current and future skills and experience needed
• Empower and motivate your team to take responsibility for their roles and priorities. Delegate responsibility and expect accountability and regular feedback.
  Approve and manager employee work schedules including but not limited to: vacation, paid/unpaid time off, virtual working, flexible working requests and sickness absence.
• Maintain transparent two way communication. Appropriately communicate organisation information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication.

Key Competencies:

• Agile Working | coach and lead teams in Agile and Lean practices, determining the right approach for the team to take and evaluating this through the life of a project. You can think of new and innovative ways of working to achieve the right outcomes. You can act as a recognised expert and advocate for the approaches, continuously reflecting and challenging the team.
• DDAT Perspective | demonstrate an advanced understanding of design, technology and data principles. You can identify and implement solutions for assisted digital. You can apply knowledge to work with other digital, data and technology job families.
• Financial Ownership | develop an agile business case and own and iterate it throughout the product life cycle. You can develop benefits with others within the portfolio. You can understand the granularity of financial costs per changes and the value delivered.
• Lifecycle Perspective | apply experience in multiple parts of the product life cycle. You can recognise when it is right to move forward in terms of and when it is right to stop. You can recognise the appropriate deliverables and the right people to meet them. You can work with other agile delivery operations throughout the product life cycle. You can plan and engage with the appropriate stakeholders at a particular stage in the project.
• Operational Management | keep abreast of industry best practice and can cascade ways of working. You can make operations efficient. You can act as the escalation point for major operational issues and champion operational management across the community. You can work closely with leaders of operational delivery teams in digital, data and technology.
• Problem Management | anticipate problems and defend against them at the right time. You can understand how the problem fits into the larger picture. You can articulate the problem and help others to do it. You can build problem-solving capabilities in others.
• Product Ownership | Use a range of product management principles and approaches. You can capture user needs and translate them into deliverables. You can define the minimum viable product (MVP) and make decisions about priorities. You can write user stories and acceptance criteria. You can effectively work with a range of specialists in multidisciplinary teams.
• Strategic Ownership | effectively focus on outcomes rather than solutions. You can develop ambitious visions and strategies. You can get the organisation and team to buy in. You can translate the vision into prioritised deliverable goals.
• Customer Focus | give direction on which tools or methods to use. You can demonstrate experience in meeting the needs of users across a variety of channels. You can bring insight and expertise in how user needs have changed over time to ensure they’re met by the business. You can apply strategic thinking to provide the best service for the end user.
• Incident Management | be accountable for the managing the resolution of all Major and High Business profile incidents through to successful conclusion.

Supervises Employees:

Within your role, you will support the Programme Manager to lead a multi-disciplined team, comprising of a range of matrix resources across the MoD IS Programme:

• Operations.
• QA.
• Supply Chain Management / Procurement Agents.
• Commercial.
• Finance.
• Project Management Staff.
• Safety
• Security & Assurance.
• Capability / Functional Resources.

Please apply asap for this role, as recruitment may commence before the end date.

Candidates must have current legal authorization to work immediately in the United Kingdom. Boeing will not attempt to obtain immigration and labour sponsorship for any applicants.

Due to the nature of the role and the programme of work this position is supporting, the successful candidate should be a UK national only (no Dual citizenship) and have either a current, valid and active Security clearance or be eligible to go through Security clearance vetting process.

All information provided will be checked and may be verified.

Boeing is the world’s largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We are engineers and technicians. Skilled scientists and thinkers. Bold innovators and dreamers. Join us, and you can build something better for yourself, for our customers and for the world

About Us

Advancing Analytics is a market leader in delivering bleeding edge analytical solutions for customers all over the world specialising on the Microsoft Azure Platform.

We know that to thrive in today’s market, businesses need to implement and deploy AI solutions that are cost effective and reliable, we are looking to you to help them build them!

On an average day working with us, you could be helping a customer implement a large language model to solve complex and advanced business challenges, the next you could be deploying an end-to-end ML pipeline to streamline and automate the AI offerings of some of the largest organisations in the world.

What skills do we want you to have?

We work with a lot of tech and we’d love to speak to you if you have knowledge of:

• Developing high-quality machine learning models to solve business challenges using Databricks ML, Microsoft Azure Machine Learning
• Developing production quality code and support data science projects from start to production

• Understanding and ability to apply data science and machine learning operations methodologies and principles
• Carrying out basic automated builds and deployments – including well written, comprehensive documentation that meets our needs
• Teamwork makes the dream work! Identify tasks and dependencies, and track progress together. Share your ideas, listen to suggestions, and collaborate effectively with your teammates
• Engaging in dialogue with partners to meet their request

Other tech and skills we like in this field but isn’t essential:

•  Machine Learning in Azure – Azure Machine Learning Services, Bot Framework, Cognitive Services
• Shallow Learning – Python | SKLearn, XGBoost etc
• Deep Learning Frameworks – Tensorflow, PyTorch
• ML Model Deployment Options – Realtime & Batch in different technologies e.g. Azure Functions, Kubernetes etc

• CI/CD pipelines e.g. DevOps pipelines, Git actions
• Infrastructure as code e.g. Terraform, ARM Template
• Advanced machine learning techniques – Graph based processing, Computer Vision, Natural Language Processing, Simulation modelling
• Generative AI and LLMs
• Understanding of Agile methodologies (preferably Scrum)

We know this is a big list, and we’re not expecting you to tick off everything! The #1 attribute we are looking for is that you are passionate about your work and keen to learn! We’re also looking for you to be aware of/keeping up with the latest and greatest trends in AI and Machine Learning.

Consultancy experience is important too, but not a deal breaker and we’re committed to invest in nurturing your “soft skills” as well as your technical ones.

What will it be like to work for Advancing Analytics?

Working with us will provide you the opportunity to work alongside our supportive and multi-talented team, including Microsoft MVPs and industry experts, on exciting and challenging projects using the latest tech.

As we have grown from a small company, we still encourage everyone to have an independent voice within our collaborative and inclusive team from day one.

As a Microsoft Solutions Partner for Data & AI and Azure, with specialisms in Analytics and AI & Machine Learning, as well as a Databricks Select Partner (and part of the Partner Network), you will have access to the latest tech and training opportunities the industry has to offer.

We are aware this is a rapidly changing market and are committed to investing in the long-term passion of our employees.

We love being engaged in the wider tech community and have sponsored events such as SQL Bits and the Global AI Bootcamp. We encourage our team to get involved in the community, whether that’s in the form of a personal blog, or an initiative you are passionate about championing, we will support you!

PS: We also offer a speaker bonus for anyone who presents a talk at an event!

Aside from offering a competitive salary, we have a great set of benefits and perks including, but not limited to:

• Private Medical & Dental
• Health & Wellbeing fund
• Birthday leave

• Charity leave
• Salary Sacrifice Pension
• Annual Bonus scheme
• Electric Car scheme

Interested? Apply today and have a chat with us. We’re looking forward to hearing from you!

Interview process: Two rounds. 1: Get to know you chat; 2: Technical competency – no tests/whiteboards or coding exercises. Just us talking about tech.

Our Values: Opinionated about tech, inclusive, people over profit, sustainable, career focused and open.

Learn more about us: YouTube, Totally Skewed Podcast & Data Science in Production. Read our Blogs.

Jisc is the UK higher, further education and skills sectors’ not-for-profit organisation for digital services and solutions. We believe education and research improves lives, and technology improves education and research.

Our vision is for the UK to be a world leader in technology for education and research and our mission is to power and empower our members with the technology and data they need to succeed. We know that digital technology has the ability to transform the student experience. We have the experience, expertise and know-how to drive that transformation.

About the role:

The Enterprise Data Warehouse team ingests, shapes, stores and facilitates the provision of operational data to support product owners, data analysts and business users across Jisc’s business. Our mission is to provide a set of well-managed, reliable data platforms, associated data access technologies and advice to help exploit business value from them. These assets are also used to help fulfil the company’s traditional statutory reporting obligations.

Our core services include:

• Managed data platforms integrating data from core CRM, Employee and Finance systems with 100’s of data sources across the business, allowing actionable information and insights from those data assets to be exploited by the wider business.
• Dashboard design, prototyping, and development and supporting business intelligence users within Jisc.
• Support and mentoring colleagues wanting to self-serve their own data needs for internal use or as a component of Jisc service offerings

The Senior Business Intelligence Analyst will lead projects to deliver Tableau dashboard solutions and manage implementation of that work through analysis, planning, testing and release phases of a project.

• Working with other technical professionals to develop specifications for integrating data to meet complex business intelligence and analytic requirements
• Identify opportunities for data analysis to exploit Jisc’s wider data assets to support strategic decision making
• Develop Jisc’s business intelligence strategy and help develop the Group CTO Analytics and Data Projects team into a centre of excellence
• Foster collaborative relationships to enable multi-disciplinary and cross-functional working with significant teams and stakeholders across Jisc
• Maintain an up to date understanding of best practices and innovations relating to business intelligence to support the development of our solutions and approaches
• Design training workshops, maintain the self-service reporting environment and lead uptake of self-service reporting
• Support team members with data investigations and other support activities including root cause analysis and use of ML/AI tools (Einstein, Chat-GPT, Co-Pilots) as they evolve

Specific duties may vary without changing the general character of the duties or level of responsibility entailed.

Key Skills and Experience:

• Working with Tableau Server to publish workbooks, data source and manage permissions.
• Working with data systems, including relational databases, and querying with SQL query language.
• Data visualisation design and implementation with a modern business intelligence tool (e.g. Tableau, Power-BI).
• Strong analytical skills and thorough understanding of how to interpret business needs to provide actionable insight from data.
• intelligence developer producing high quality dashboards and support materials.
• Experience managing solutions from requirements through user-acceptance to release.
• Experience in applying technology to solve business problems and learning new tools or languages to help solve those problems.
• Experience strategic leader giving thought leadership in this area

Please refer to the job description for full details.

Don’t meet every single requirement?

We know that sometimes people can be put off applying for a job if they think they can’t tick every box but we realise the ‘perfect candidate’ doesn’t exist. So, if you can do most of what we’re looking for, go ahead and apply. You may be just the right candidate for this or other roles!

Why work at Jisc:

At Jisc, everyone plays a key role and gets the chance to feel part of it, that to us is the definition of a meaningful career. We want to create a culture of lifelong learning. You can look forward to a rewarding job with opportunities to develop and make a real difference to the education and research sectors.

We celebrate diversity, embrace our differences and know that this is critical for our success. We work hard to make sure we’re inclusive and we are committed to furthering our culture of inclusion. So, if you are great at what you do and share our values, we want to hear from you.

At Jisc we believe a balance between your personal and professional life is essential to your happiness and fulfilment. We work flexibly at Jisc and focus on outputs rather than presenteeism and are open to a whole range of ways of working. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life.

We offer hybrid working and although the majority of our staff work from home, getting face to face is something we value and find time for when we can. If you prefer an office environment all our hubs are open and offer a great space to work.

Our benefits are great too. We offer:

• Flexible work pattern, which can adapt to suit your schedules and personal commitments
• 28 days annual leave (plus bank holidays) and an additional three closure days over Christmas
• A generous pension scheme with above average employer contributions
• A range of leave options, including parental leave, volunteer leave and even career breaks.
• A generous budget to attend conferences and in-person training
• Allocated allowance of up to £250 to equip your home office
• A company culture which supports and promotes personal learning and development, including access to thousands of courses on LinkedIn Learning
• Mental health first aid trained staff and supportive environment, plus your own Wellbeing allowance to spend on wellbeing for you
• Financial well-being support
• Discounts on big-name high-street stores
• Cycle to work scheme
• Employee recognition awards and travel loans

Additional Flexible benefits include Holiday Buying – Purchase 1-5 days’ additional holiday per annum, Healthcare Cashplan, Electric Car Lease Scheme and option to purchase SmartTech

Equality, diversity and inclusion:

At Jisc, we strive to be best in practice and are working hard to achieve progressive change. ‘Always inclusive’ is one of our six guiding principles – a principle which actively encourages acceptance of differences within individuals.

We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, neurodivergence, trans status, veteran status or gender identity.

Application process:

Please do let us know what reasonable adjustments you need made to the application or selection process so you can do your best. We will be happy to help you.

Just so you know, we review CVs as soon as we can and aim to provide an update on your application within 4 weeks of receiving it. However, you may hear from us a lot sooner, so please keep an eye out for our emails or calls!

We advertised this role on 14/07/2023